Customer Support

At Uptown Aces the customer support is always an excellent support. There is always help at hand at any time of the day or night for you.

You have your own personal agent at hand 24/7 through the live chat. The agents are very helpful and will answer any questions you might have. They will also help you out with any problems arising from your game. Any questions can be answered by your own personal agent at any time. A common problem is that the player might forget to use the code for the bonuses and free games. When this happens, all you have to do is contact live help and they will solve your problems manually. They will then put the code in for you themselves and then you are on your way to playing your games.

Another problem is that of you might use the wrong code. This also is solved by the Customer Support Agent and they will manually solve your problem by putting in the right code so that you can then play your bonuses and free spins and carry on with your games.

Another problem a player might encounter is that the game is not accepting your credit card. The agent will help you to work out what the problem is and what could have happened with the bank. In this case however, the solution is not completely up to the agent as the problem might be due solely to the bank. If this happens, your agent will then ask you to contact your bank.

There is also the FAQ page where you can search yourself for people who have had a similar problem to you and work out the solution through the experiences of others in similar situations. FAQ include deposits and withdrawals, table limits, security and payment methods.

FAQ include :

  • How do I make a deposit?
  • What methods of deposits do you offer?
  • Can I use a credit card safely?
  • What is the minimum amount I can deposit?
  • How do I make a withdrawal?
  • Can I withdraw my bonus?
  • How long does a withdrawal take to get through?

Another way to contact the team is to send them an email. If you need any assistance you can email them on: for your questions and problems. You must remember to quote your account username in the email so that you can be identified by our team and they can get back to you as soon as possible.

Lastly, you call also call us on the phone. You can call toll free on:1 888-492-9309 and our regular number is: 1 657-208-5477

At Uptown Aces somebody is always there to help whichever method you prefer to get to us. We are a reliable group and strive to keep our customers happy. A happy customer is a frequent customer who will keep returning to the site again and again. We are very customer friendly and are always happy to help our customers.